FOR QUERIES OR CUSTOMISED ORDERS OR SERVICES PLEASE CONTACT US VIA WHATSAPP ON +92-322-533-5397 OR EMAIL US ON INFO@IGNIUS.TECH

HQ Located @ 145, Service Rd, Main Peshawar Rd, Westridge 1, Rawalpindi, Pakistan

TERMS & CONDITIONS

SERVICE ORDERS

  • Availability MONDAY - FRIDAY / 10 am - 10 pm & Saturday - Sunday / 10 am - 6 pm

  • Client can contact team using the given contact methods and for enquiries or sharing requirements.

  • For direct fabrication (3d printing) orders client will have to provide 3d design file (stl or step format) and complete requirements including printing method, layer quality, material, colour, infill, etc. Quotation valid for 15 days will be shared with client. Order will be initiated once advance payment has been made by client.

  • For designing, scanning & fabrication client will have to share exact requirement with TEAM IGNIUS who will carryout technical workup at their end and share a relevant quotation. TEAM IGNIUS may hold meetings with clients to get a full understanding of their requirements before sharing quote. Order will be initiated once advance payment has been made by client. Once order has been completed TEAM will share videos & pictures of completed order with client which will be packaged and dispatched once client has made the remaining payment.

  • IGNIUS is not responsible for design (shared by client) based fitment tolerances, irregulaties or fabrication failures / gaps. In case the issue is highlighted that the design was incorrect for the relevant fabrication process all responsibility for bearing cost will be on client.

  • No fabrication process is perfect especially 3D printing. FDM printed part tend to have layer lines which can be reduced by decreasing layer height and speed but in overhung segments there will be supports which will leave support marks. Final quality can be improved further by additional post processing including buffing, chemical surface treatment and even in some cases painting. Strength of these parts is dependent on material and design but 3d printed part are much weaker in strength than injection molded or casted parts. Design improvements can be made by taking guidance or services from our Design Team to improve overall strength of the part for functional applications. SLA printing tends to have this impression that it will give product like outcome but it has its own gaps. In SLA 3D Printing the parts tend to have some level of warping (especially thin or flat surfaces), fitment elements are not at par with FDM 3d printing and supports tend to leave marks on the parts which can be reduced by post processing further. Additional, SLA printing is a much more costly process (approximately 3 times more expensive than FDM 3d printing).

  • IGNIUS will bear 1 - 2 failures per part during fabrication processes but if due to some process setting issues (requested by client) or design issue the client will have to bear this failure cost. If failures in an order exceeds the previously highlighted failure number, IGNIUS has the right to either restrict the order to a certain quantity or cancel it fully. Refund will be given to client based on the non-deliverables.

  • Timelines mentioned in orders are estimated. Team IGNIUS will try their level best to ensure the timeline does not exceed the estimated timeline but if there are any issues or delays client will be updated.

  • Refund & Return: .

    • No refund & return will be offered once item has been handed over or dispatched to client.

    • For online orders videos or pictures will be shared with client before dispatch.

    • The company will package the ordered items as best as possible but does not hold any responsibility against damages occurred to goods during delivery.

  • Order Payments:

    • For online orders 30-50% payment will have to be made before order initiation.

    • Once order has been confirmed and initiated it can not be cancelled unless both IGNIUS & Client agree to it. If order based activity has been initiated and client decides to cancel the order, all costing incurred till that time-point to IGNIUS will have to be born by client.

    • Delivery based charges are dependent on delivery service providers and IGNIUS is not responsible for delivery pricing rates. Any additional travel expenses incurred by taking a package of a client to delivery offices, airport, etc., will be born by client. Any expenses incurred by receiving a parcel on-behalf of client will also be born by client.

    • Remaining payment will have to be made before dispatch. Client will be shared visual images / videos or can visit the facility to see their order before dispatch / collection. If there are any issues the client must highlight them at that point or else IGNIUS is not resposible for the order once it has been dispatched or handed over.

  • Payment Options:

    • Bank Transfer:

      • Bank: Habib Bank Limited (HBL)

      • Acc Title: Saba Haris / Haris Ali

      • Acc # 01557900230703

  • Delivery Options:

    • Inter-City (Pakistan only)

      • Daewoo Fastex (Cash on Delivery option available)

      • Leopard

      • TCS

      • Air Cargo (extra charges will have to be born by client)

    • Bykea / In-Drive (only Rawalpindi / Islamabad) - 100% Advance Payment

    • Self Collection (dependent on availability of TEAM)


PRODUCT ORDERS

  • FOR QUERIES OR CUSTOMISED ORDERS OR SERVICES PLEASE CONTACT US VIA WHATSAPP ON +92-322-533-5397 OR EMAIL US ON INFO@IGNIUS.TECH or IGNIUS.TECH@GMAIL.COM

  • All products being offered are 3D printed using the best available technology, material & optimised manufacturing process line. That being said the 3d printed products still have limitations in terms of strength, finish and material resistance against environmental factors. For different application different materials will be offered. Client can enquire further with TEAM IGNIUS using the contact options provided.

  • Any product that is not currently available in stock or a specialised order can be manufactured for client on priority utilising the company's high 3d printing manufacturing speed & capacity.

  • Refund & Return:

    • No refund & return will be offered once item has been handed over or dispatched to client.

    • For online orders videos or pictures will be shared with client before dispatch.

    • The company will package the ordered items as best as possible but does not hold any responsibility against damages occurred to goods during delivery.

  • Order Payments:

    • For online orders 30-50% payment will have to be made before order initiation

    • Once order has been confirmed and initiated it can not be cancelled unless both IGNIUS & Client agree to it. If order based activity has been initiated and client decides to cancel the order, all costing incurred till that time-point to IGNIUS will have to be born by client.

    • Delivery based charges are dependent on delivery service providers and IGNIUS is not responsible for delivery pricing rates. Any additional travel expenses incurred by taking a package of a client to delivery offices, airport, etc., will be born by client. Any expenses incurred by receiving a parcel on-behalf of client will also be born by client.

    • Remaining payment will have to be made before dispatch. Client will be shared visual images / videos or can visit the facility see their order before dispatch / collection. If there are any issues the client must highlight them at that point or else IGNIUS is not resposible for the order once it has been dispatched or handed over.

  • Payment Options:

    • Bank Transfer:

      • Bank: Habib Bank Limited (HBL)

      • Acc Title: Saba Haris / Haris Ali

      • Acc # 01557900230703

  • Delivery Options:

    • Inter-City (Pakistan only)

      • Daewoo Fastex (Cash on Delivery option available)

      • Leopard

      • TCS

      • Air Cargo (extra charges will have to be born by client)

    • Bykea / In-Drive (only Rawalpindi / Islamabad) - 100% Advance Payment

    • Self Collection (dependent on availability of TEAM)